Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Tenterden | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and protect your information when you use our online pharmacy weight loss clinic.

Who We Are

Pharmacy Weight Loss Tenterden is a GPhC-registered online pharmacy (GPhC No. 9012511) serving patients in Tenterden and across the UK. We act as the data controller for all personal information you provide to us. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect

When you use our services, we may collect the following types of information:

• Personal details: name, date of birth, address, email address, and phone number
• Health information: medical history, weight, BMI, current medications, and any other clinical information required to safely provide weight loss treatment
• Payment information: billing details processed securely through our payment provider
• Account and order information: prescription records, order history, and communication logs
• Technical data: IP address, browser type, and device information collected when you visit our website

How We Use Your Data

We use your personal and health information for the following purposes:

• To assess your suitability for weight loss treatment and dispense medication safely
• To allow our pharmacist to review and approve your consultation before any prescription is issued
• To process and dispatch your order — once approved by our pharmacist, delivery is completed within 1 working day
• To maintain accurate medical and dispensing records as required by law
• To communicate with you about your order, treatment, or account
• To comply with our legal and regulatory obligations as a GPhC-registered pharmacy

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and the provision of healthcare (special category data processed under Article 9(2)(h) UK GDPR).

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: help us understand site usage and improve our services
• Preference cookies: remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how our website functions.

Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare providers: where clinically necessary, such as communicating with your GP or another healthcare professional involved in your care
• Delivery partners: your name and address are shared with our courier to fulfil your order
• Payment processors: payment information is handled securely by our payment provider and is not stored on our systems
• Regulatory bodies: we may be required to share information with the GPhC, NHS, or other authorities where legally obligated to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

Data Retention

We retain your medical and dispensing records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Other personal data is kept only for as long as necessary for the purpose it was collected.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, as well as the right to restrict or object to certain processing. You may also request a portable copy of your data. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Tenterden
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.